1) What is PistonSpecials.com?
PistonSpecials.com is a website where voucher holders can redeem their paper voucher online, rather than having to redeem the voucher by coming to a Box Office at one of the Palace Sports & Entertainment venues.

2) How is PistonSpecials.com related to Palace Sports & Entertainment?
PistonSpecials.com is owned and operated by Palace Sports & Entertainment. All offers through this website are for events at The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival.

3) Does PistonSpecials.com ever provide offers for events that are not being held at one of the Palace Sports & Entertainment venues?
PistonSpecials.com only provides offers for events at The Palace of Auburn Hills, DTE Energy Music Theatre, and Meadow Brook Music Festival—all of these venues are part of the Palace Sports & Entertainment family.

4) How do I login to the PistonSpecials website?
To login, go to the PistonSpecials homepage at www.pistonspecials.com and enter your username and password listed on your voucher in the boxes provided.

5) What do I do if the username and password on my voucher does not seem to work?
Please ensure you are entering the information from your voucher correctly into the username and password fields. If the username and password are still not working, contact the PistonSpecials.com Customer Service Representatives at (248) 377-8228 or webmaster@mycompanyoffer.com.

6) Where can I find out about offers for Palace Sports & Entertainment events for which I do not have a voucher?
In order to receive offers for events via e-mail, we invite you to join My Entertainment Center, Palace Sports & Entertainment's one-stop subscription and preference management center, and sign up for our Special Offers subscriptions, along with our other e-newsletters. As a subscriber to our e-newsletters and a user of My Entertainment Center, you will have an opportunity to get some of the best deals from Palace Sports & Entertainment, including exclusive offers on the Detroit Pistons. Specifically, to get offers for the Pistons, you will want to select the Pistons Special Offers subscription. To subscribe to offers for all other types of events, select the Tunin’ In Special Offers.

You can also find vouchers at various locations around Metro Detroit.

7) What are the benefits of redeeming my voucher online versus redeeming it at one of the venue box offices?
PistonSpecials.com allows you to redeem your voucher from anywhere you have access to a computer, and the website is available 24/7. Plus, you will guarantee yourself a ticket in the best locations available. Seating for events is based on availability, and we cannot guarantee seating for those who redeem their voucher at the Box Office the day of the event. Finally, you get to skip the line at the Box Office the night of the show and go straight into the venue to enjoy the event.

8) What is your policy regarding order refunds and exchanges?
All orders are non-refundable and non-exchangeable, unless an event is cancelled or postponed. If an event is cancelled, orders will be automatically refunded. If an event is postponed, the tickets will be automatically exchanged for the new date.

9) Is it safe to enter my personal information and credit card number on your website?
PistonSpecials.com is committed to protecting your personal information. We do not share, sell, or third-party any personally identifiable information that is entered on our website. Also, our website is certified by the McAfee HACKER SAFE program that helps protect our customers against identity theft and credit card fraud. While we cannot completely guarantee your personal information, we try to do everything in our power to protect you. To read our full terms and conditions, please click here.

10) Whom do I contact if I am having trouble using PistonSpecials.com?
For questions on ticket purchases, site login information and technical issues, you should contact the PistonSpecials.com Customer Service Representatives at (248) 377-8228 or webmaster@mycompanyoffer.com.